How to Order
Xtonebox sells its products through our dealers or direct to customer, for it please visit first our Authorized Dealers, if there are not a dealer in your area or the product are not in stock, order directly by contacting us.
For ordering products in stock, for manufacturing orders and for pre-orders of limited-edition products, it is a requirement the payment of the 100% in advance.
We believe in the custom work. Please feel free to get in touch with your ideas on variations on the products series, or in your own design or idea.
We love working with musicians and make real their own ideas. Once we have defined all you like for your project, we arrange for get a quote for you. It is a requirement for all the custom projects, a pay of 25% deposit to start building the project.
We accept Paypal and Bank Transfer. Contact us for details.
Our products are handcrafted one by one, that’s why every project has its own delivery time. It depends on the product and the amount of projects we have in our hands at the moment, but it usually takes between 30 and 60 days.
If you aren’t happy with your purchase, you can return a product within 14 days and we will refund the purchase price. For it, you must satisfy the following requirements:
- The product must be in mint condition. No signs of use and perfect working.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
- The period of 14 days begins after the payment of the product. You must notify us writing at email@example.com before exceed the 14 days period.
All our products pass several tests during production, and of course, we do real tests of continuous hours of use, to ensure that all electronic components do not have defects. On the other hand, technical sound measurements are made to determine the entire set of electronic components is working properly and that the frequency spectrum and signal processing is such that we have designed. All these tests are necessary to guarantee that our products are ready for the customer.
Xtonebox offers a 3 years warranty on our products. Tubes, speakers, and reverb tanks carry a 90 day warranty and are subject to the same terms and conditions as following.
Any products found to be defective within the applicable period will be replaced. Without any charge provided that:
- The product was not modified, misused, abused, improperly maintained by any person not authorized by Xtonebox.
- Failure resulted from a defect in material or workmanship and was not damaged due to use other than its intended use.
- The product was not used in abnormal, excessive, or unusual operating conditions.